We regret to inform you that our products are not returnable. However, we understand that unforeseen circumstances may occur, and we are committed to resolving any issues with your order.
Damage or Defective Items:
In the event that you receive a damaged or defective item, we ask that you contact us within 7 days of receiving your order. Our customer support team is dedicated to assisting you promptly.
Our Process:
Upon contacting us, our team will investigate the issue thoroughly. We will assess the validity of the claim and determine whether a replacement is necessary.
How We Assist:
If your claim is valid, we will guide you through the process of arranging for a replacement. Our aim is to ensure that you receive a product of satisfactory quality.
Next Steps:
Once we receive your report, our team will promptly investigate the matter. We may request additional information or evidence to support your claim.
Decision Making:
Based on our investigation, if valid reasons are found, we will proceed with replacing the product. However, if the issue does not meet our criteria for replacement, we will communicate our decision to you and provide any necessary explanations.
Customer Satisfaction:
We are committed to your satisfaction and will work diligently to resolve any issues with your order. Your feedback is valuable to us, and we strive to ensure a positive experience for every customer.
Should you have any questions or concerns, please do not hesitate to reach out to our customer support team at contact@orbin.in. We are here to assist you every step of the way.